John Hughes Golf
Meet John Hughes (see website), an award-winning golf coach based in Orlando, Florida. John is one of only 425 individuals who have earned the designation of PGA Master Professional. He is a skilled golf instructor with extensive knowledge of teaching golf. John has been working at Falcon's Fire Golf Club for ten seasons and coaches at two other locations. Last year, he started using the ProAgenda scheduling software.
John started using an online booking system based on suggestions from his clients. "I've had many clients tell me I needed to switch to an online booking system, but just being the one professional, I didn't feel the need to switch," he says. "After adding multiple locations and trying simpler methods, like Google Calendar, it felt like it worked. But it didn't work for my clients.
Simple time-consuming questions kept coming back from clients, like, 'How many hours do I have left?' Soon I realized there were many needs I couldn't meet with the other systems." This narrowed John's choices down to a couple of platforms, including ProAgenda. "What eventually let me choose ProAgenda was the customization that you guys allowed me to have, as well as the ability to get on a Zoom call with you guys and discuss specific requests."
Onboarding was another key factor in John's decision. "The onboarding was great," he shares. "I had the ability to see it both from my end and the client's, and this was crucial for me. And then after onboarding, your ongoing support has been amazing. When I run into a problem, you guys fix it in no time."
Before switching to ProAgenda, John received an overwhelming number of client questions regarding bookings, packages, and times. This massively improved with ProAgenda. "I get minimal questions now, but what's really neat is whenever there are questions, I can go into the system and answer them right away." However, clients still have a lot of contact with John – this is one of his main selling points. "I've taught some of my clients to be completely independent on the booking platform, but my personal touch is still an important part of running my business. With ProAgenda, clients can see their minutes and my availability. So instead 'Are you available?' they're now asking, 'I see you're available, and I have X minutes left. Can I fill that space?'"
Another big reason for John to switch to an online booking system, and ProAgenda in particular, was that he had multiple professionals to help him with the overflow. "Seeing all the individual agendas while also having them merge is critical when it comes to working with Falcon's Fire, as is my ability to walk in and see the entire schedule with tee times and ensure enough coaching time is available. ProAgenda is a platform to help me work smarter, not harder, over the next couple of years."